Cecilia Santiago-Gonzalez, said Billy Chat is one of the most fulfilling projects of her career. In addition to weekly texts about registration or other school updates, Billy will check in with students, asking how they're doing and offering resources depending on their answers.Īssistant Vice President of Strategic Initiatives for Student Success, Dr. She's told Billy how stressed out she is and said he has always been there with advice or even just a listening ear to help. It's exhausting, and it's overwhelming," she explained. "My grades are suffering because I'm going through a lot and don't have the time, the energy, to do my best work or even to submit the simplest assignments. There have been many times when she needed a friend but didn't know where to turn. She lost her grandmother, works 30 hours a week and goes to Cal Poly Pomona full time, all while battling depression. The last year has been especially challenging for the 19 year old sophomore. "Billy has been definitely someone to lean on," she said. He's a texting robot resource for students offered by Cal Poly Pomona, but for Ellis, he's much more than that. Communications Specialist Zoe Lance said they’ve had more than 16,000 students use the bot and more than 22,000 incoming messages from students in six months aloneĭuring a class Brooke Ellis dreads, she spends most of the time on TikTok and texting her friends, which now includes Billy Chat.Cecilia Santiago-Gonzalez said more serious keywords like "afraid" or "death" are sent straight to her Billy has more than 2,000 auto-responses ready for any given need.Administrators launched Billy Chat to remind students about registration and other college tasks, but Billy took on a deeper role when schools transitioned to distance learning.
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